Start sending text-based payment requests with ease

Try a modern payment experience, risk free

Send up to 30 text-to-pay payment requests per month for free. Upgrade easily if you need to send more. Cancel anytime.
  • Unlimited admins
  • Text-based invoices
  • Any payment card
  • ApplePay, GooglePay
  • Payment analytics
  • HIPAA & PCI compliant
Starter
Try For Free
Ideal for individuals evaluating the product
  • 1 Team Member
  • 30 texts/month
  • 30 payments per month
  • Shared texting number
Professional
Sign Up Now
Perfect for solo practices & small groups
  • Unlimited Team Members
  • 500 texts/month
  • Unlimited payments
  • Your own texting number

48%

was the industry average collection rate for patient responsibility in 2023

70%

of providers say it takes at least one month to collect outstanding invoices

95%

of patients say they would pay medical bills online if provided the option

Feature Details

Invite unlimited colleagues to your Balance account and assign permissions based on their role.
Starter
Professional
Features
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
Free
$179/month
Team Members
i
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
1
Unlimited
Text-based Payment Requests
i
Send payment requests by text message.
30 per month
500 per month 1
Email Payment Requests
i
Send payments requests by email.
30 per month
500 per month 1
Start Immediately
i
Start sending text-based payment requests immediately using a shared toll-free number.
Choose a Local Phone Number 2
i
Send from a dedicated number in you area code. Registering a number typically takes 1 - 3 business days.
No
Send from your Landline Number 2
i
Make your landline textable and use the same familiar number for SMS and phone calls. Porting typically takes 2-4 weeks.
No
Branded Payment Page
i
Your practice name and phone number on a payment page optimized for conversion.
Effortless Payment, No Login or App
i
Let patients pay instantly on their phone without login or downloading a mobile app. Support for 20+ payment methods.
Bulk import
i
Quickly and efficiently import a large quantity of payment requests at once.
No
Coming Soon!
Automated Follow Up
i
Automatically text contacts
with a follow-up message if they have not completed payment.
No
Coming Soon!
Completed Payments
i
Additional blocks of 100 payments available for $50 each.
30 per month
Unlimited
Payment Status Dashboard
i
Instant visibility into payment status, collections, and performance.
Payment Link Click Visibility
i
See interaction with the payment request link even if the payment is not completed.
Accept any payment card
i
Accept Visa, MasterCard, Amex, Discover, and more. Stripe changes 2.9% + $0.30 per transaction.
Accept ApplePay and GooglePay
i
Allow patients to pay easily and securely with ApplePay or GooglePay. Stripe charges 2.9% + $0.30 per transaction.
Affirm Installment Plans
i
Offer installment plans at no risk or additional fee. Affirm assumes consumer repayment and fraud risk.
No
Upon Request
Payout Frequency to Your Bank
i
Deposits for payments you collect are sent directly to your bank account. Paid account receive payouts on a 24hr rolling basis.
Weekly
Daily
Account Onboarding Support
i
Setup takes less than 10 minutes, we'll help you each step of the way.
Call, Text, and Email Support
i
Get support by text, email, or phone during Pacific Time business hours in the USA.
HIPAA, PCI, and TCPA Compliance
i
HIPAA, PCI Level 1, and TCPA complaint. BAA included when you sign up.
1. Additional sending volume available for $25 per 100 payment requests.
2. Balance can register a local number or enable texting from your existing landline number.
Processing rates *
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
Free Trial
Paid Plan
Payment Links
i
Send unique invoices by text that enable patients to pay instantly on their phone with any credit card, ApplePay, or GooglePay. No login or app required.
2.9% + 30¢
2.9% + 30¢
Affirm Installment Plans
i
Provide simple payment plans that go up to 36 months and include interest-free options. Payment plans are personalized to each purchase while you are paid in full up front.
No
6% + 30¢
Transfers to Your Bank
i
Payments we collect via our payment service provider are paid out directly to your business bank account.
0.25% + 25¢
0.25% + 25¢
* Balance passes through transaction fees from Stripe.

Have questions?

Still have questions? Check our our full FAQs page or get in touch.
Ready to Get Started?

Simplify the payment experience for your practice and your patients

Start for Free